PRIVACY POLICY

Glemusic Privacy Policy

Effective Date: September 26, 2025

Thank you for visiting Glemusic (hereinafter referred to as "we," "us," or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, transfer, and safeguard your personal information when you visit and use our website and related services (collectively, the "Services"), as well as the rights and choices you can exercise. By using our Services, you agree to the terms of this Privacy Policy.

I. Scope of Application

1. This Privacy Policy applies to all online platforms and services operated and controlled by Glemusic, including our official website, mobile pages, email communications, and services offered through third-party platforms.

2. This Policy does not apply to personal information collected independently by other third parties during mergers, acquisitions, reorganizations, or business transfers, or to any special terms applicable to you in separate statements (if any).

II. Types of Information We Collect

To provide you with services and improve your user experience, we may collect the following information as legally necessary, relevant, and necessary:

1. Information You Actively Provide
- Registration and Account Information: Name, email address (e.g., tuyetcapsang@gmail.com), login password, contact number, shipping address, invoice information, etc.
- Transaction Information: Order details, payment information (payment receipts, transaction history; note: payment card details may be processed directly by a third-party payment service provider; we do not store sensitive payment data such as full card numbers unless you explicitly authorize and store such information as permitted by law).
- Customer Service and Communication Information: Feedback, complaints, or communications you provide to us via customer service emails, online forms, reviews, inquiries, or social media.
- Marketing and Preferences: Information about newsletters you subscribe to, promotional activity participation, and your preferences.

2. Passively Collected Information
- Device and Technical Information: Device model, operating system, browser type and version, IP address, unique device identifier, language preferences, etc.
- Usage and Behavior Data: visit duration, page views, clickthroughs, search history, shopping cart and purchase history, channel sources, and ad interactions.
- Cookies and Similar Technologies: We use technologies such as cookies, web beacons, and local storage to identify you, maintain logins, track first-time visitor statistics, remember preferences, and conduct ad targeting. You can manage or reject cookies through your browser settings, but this may affect the functionality of some features.

III. Purpose and Use of Information

We will collect and use your personal information for the following purposes:
- Providing and Maintaining Services: account opening and management, order processing, product delivery, invoicing, after-sales service, and returns and exchanges.
- Payment and Fraud Prevention: transaction verification, payment processing, fraud prevention, and security incident investigation.
- Customer Service and Communication: responding to your inquiries, communicating order status, providing after-sales support, and handling complaints.
- Product and Service Improvement: analyzing usage data to improve the website, products, customer experience, and future development.
- Marketing and Promotion: sending you promotional information, email newsletters, event invitations, and personalized recommendations, subject to your consent. - Legal Compliance and Security: For compliance audits, tax processing, dispute resolution, enforcement of legal obligations, or protection of our legal rights and interests.

IV. Information Sharing and Disclosure

Subject to laws, regulations, and this Privacy Policy, we may share or disclose your personal information in the following circumstances:
- Service Providers: To fulfill orders and provide services, we may share necessary information with logistics companies, payment institutions, third-party customer service, data analysis, and cloud service providers. These third parties may only use the information to provide services to us and are subject to confidentiality obligations.
- Legal Requirements: We will provide information in accordance with the law in response to lawful requests from courts, government agencies, or other legally authorized bodies, or to comply with applicable laws, regulations, and supervisory requirements.
- Business Transfers: In transactions such as business reorganizations, mergers, acquisitions, or asset transfers involving the transfer of personal information, the transferee will continue to be bound by this Privacy Policy or the corresponding commitments.
- Other Sharing with Your Consent or Authorization: We may share information with third parties with your explicit consent.

V. Information Storage and Security

1. Storage Period: We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as otherwise required by laws and regulations. We will delete or anonymize the information when it is no longer needed.

2. Security Measures: We implement reasonable technical and administrative security measures (such as encryption, access control, backup, and auditing) to protect your information and prevent unauthorized access, use, disclosure, alteration, or destruction. However, please understand that no network transmission method or storage environment is completely secure.

3. Third-Party Security: Our service providers must adhere to strict security and confidentiality requirements. If we discover a major security incident, such as a data breach, we will promptly notify affected users and take remedial measures to the extent required by law.

VI. Protection of Minors

Our services are not intended for minors under the legal age (as required by applicable law). If you are a guardian of a minor, please provide information and agree to this policy under your guardianship. If we become aware that we have collected personal information from a minor without proper consent, we will promptly delete it after verification.

VII. User Rights

Subject to applicable law, you have the following rights, to a limited extent:
- Access and Copy: You may access and obtain a copy of the personal information we hold about you.
- Correction and Supplement: You may request correction of inaccurate or incomplete information.
- Erasure or Anonymization: To the extent permitted by law, you may request erasure or anonymization of your personal information.
- Restriction or Objection to Processing: You may request restriction or object to our processing of your information in certain circumstances (e.g., for direct marketing).
- Withdrawal of Consent: You may withdraw your consent at any time for processing based on your consent (withdrawal does not affect the lawfulness of processing based on consent prior to withdrawal).
- Data Portability: Where eligible, you may request access to your personal information in a structured, commonly used, and machine-readable format and request its transfer to another data controller.

To exercise the above rights or make related requests, please contact us at tuyetcapsang@gmail.com. To protect your rights, we may require you to provide necessary identity verification information before processing your request.

VIII. Cross-border Transfer

If your personal information needs to be transferred or stored overseas to provide our services, we will comply with applicable laws and regulations regarding cross-border data transfers and implement appropriate security measures to ensure the protection of your information (such as signing standard contractual clauses and conducting data transfer security assessments). If cross-border transfer occurs, we will provide reasonable notice of the transfer destination and the protective measures implemented.

IX. Third-Party Links and Services

Our services may contain links to third-party websites, applications, or services whose privacy and security practices may differ from ours. When accessing or using third-party links or services, you should review their privacy policies and terms of use; we are not responsible for the actions and content of third parties.

X. Privacy Policy Updates

We may update this Privacy Policy from time to time as our business evolves or as laws and regulations change. Significant changes will be notified by prominent notice on our website, email, or in-site messaging, and the "Effective Date" will be updated at the top of the policy. Your continued use of the services constitutes your acceptance of the updated policy.

XI. Contact and Complaints

If you have any questions, comments, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us through the following means:
Email: tuyetcapsang@gmail.com
We will respond to and address your inquiries within a reasonable period of time.

Appendix: Disputes and Governing Law

The interpretation, validity, and dispute resolution of this Privacy Policy shall be governed by the laws of [Insert Governing Law/Jurisdiction]. In the event of a dispute, we will endeavor to resolve it through friendly negotiation. If negotiation fails, either party may initiate litigation in a court of competent jurisdiction.